At Mian G Traders, we are committed to providing quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.
A return or replacement may be accepted in the following situations:
The product received is damaged or defective.
You received a product different from the one you ordered.
Your order is incomplete or missing an item.
The product has been damaged during delivery.
To request a return or replacement, please contact us within 7 days of receiving your order.
For a return to be accepted:
The product must be unused and in its original condition, where applicable.
Original packaging should be retained.
You may be required to provide clear photographs or videos showing the issue.
Products that have been opened, mixed, used, contaminated, or altered may not be eligible for return unless the issue is confirmed to be a manufacturing defect.
Returns may not be accepted for:
Products damaged due to incorrect use, storage, or handling.
Products that have been mixed or used after delivery.
Change of mind after opening or using the product.
Normal variations that do not affect product quality or performance.
Once your return is received and inspected, we will inform you whether your refund or replacement has been approved.
Where applicable, refunds will be processed using the available payment method or another mutually agreed method.
Original shipping charges may not be refundable unless the return is due to an error on our part or a defective/damaged product.
If the product is defective, damaged, or incorrectly supplied, we may offer a replacement subject to product availability.
Please contact Mian G Traders through our WhatsApp or contact details provided on our website. Include your order number and clear photographs/videos of the product and packaging.
We reserve the right to review each return request individually and determine eligibility according to the circumstances of the order.